FAQ

What are the candles made of?
All candles are made using high-quality soy wax, cruelty free fragrance oils, as well as safe and non-toxic colors.

How long will it take to process my order?

Once an order is placed, it will take up to 2 business days to be processed. After an order is processed, you will receive an email notification, generally orders received before 2:00 PM EST will be shipped out the same day.

How long before I receive my order?
Shipping times vary depending on your location and the chosen shipping method. Please refer to our shipping policy for estimated delivery times.

I accidentally entered the wrong shipping address. What now?

If your order has not been shipped, we can assist you in correcting the shipping address. Please contact us immediately at fire@itsacandleshop.com with your order number and the correct address. However, if the order has already shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.

My package was marked as "delivered," but I didn't get it. What should I do?

In such cases, we advise checking a secondary location, such as a mailroom, community mailbox, front desk, neighbor or safe drop location. If the package is still not found, contact us immediately. Please note that we do not issue replacements or refunds for items marked as "delivered" by postal services or unclaimed due to unpaid customs. To qualify for an insurance claim for lost packages, customers must have purchased a tracked shipping service. Contact us at fire@itsacandleshop.com within 15 days from the date the package was marked as "delivered" by your postal service.

Do you accept wholesale & bulk orders?

Yes, we welcome wholesale and bulk orders! Whether you want to stock our candles in your shop or need a large order for a special event, such as weddings, baby showers, party favors, or corporate gifts, please contact us at fire@itsacandleshop.com