Itsacandle Return & Exchange Policy

SHIPPING, RETURN & EXCHANGE POLICY

SHIPPING.
We ship out of Brooklyn NY and we know you want your candles ASAP! So here is the deal: All orders received by 2:00 PM EST will be shipped out the same business day, we use USPS, FedEx and UPS and we are able to provide express shipping, please see options at checkout or send us an email at fire@itsacandleshop.com
After you purchase from us, you will receive an email with your order confirmation. We will send you another email when we dispatch your order which will include your order details, order number, delivery address and a tracking number for the delivery company selected at checkout. Please check your spam /junk folders as well or get in touch if you don't find your tracking number and we will happily help. 

RETURNS & EXCHANGE.

Eligibility: We offer a 14-day return policy from the date you receive your order (exceptions may apply). To be eligible for a return, the product must be unused and in the same condition as received, with its original packaging. Please ensure the item is securely packaged in the original shipping box with all gifts.

Note: We charge 25% restocking fee.

Return Process: To initiate a return request, kindly send an email to fire@itsacandleshop.com with your order details and the reason for return.

Refunds: Once we receive and inspect the returned item(s) to confirm its eligibility, you will be automatically refunded using the same payment method you chose at checkout. An email confirmation will be sent once the refund is processed. Original postage is non refundable.

Exceptions to Returns:

Items marked as 'Limited Edition', sculptural candles, bulk orders, custom label candles, reed diffusers due to hygienic reasons and products purchased during sales or promotions are not eligible for returns.

Damages and Issues: 

Inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Provide a description of the damage and photographic evidence to fire@itsacandleshop.com

Handmade Nature:

Please note that slight imperfections and color variations may naturally occur in our handmade items. For more details, refer to our FAQs section and each product description.

Lost and Stolen Parcels:

We are not responsible for parcels left outside in extreme weather conditions or stolen after delivery.

Parcels Returned to Sender:

If a package is returned to the sender due to delivery issues, the customer is responsible for the cost of re-shipping. 

For any further assistance or inquiries, please don't hesitate to reach out to us at fire@itsacandleshop.com 

We pretend to be something else, but we're serious regarding these matters.